Referral Therapy Terms

These Referral Therapy Terms are the standard terms which apply to the referral services I provide to you (known as the “Services”), by Psyma Mental Health Technologies Limited whose business address is Psyma Mental Health Technologies Limited, 63 Bermondsey Street, London, SE1 3XF (known as the “Practice”, also referred to as us/we/our).

Please read these Referral Therapy Terms carefully.   If you have any questions on any part of this document, please do not hesitate to ask.

Professional Information:

  • The practitioners that are associated with our practice are registered with the United Kingdom’s Health and Care Professions Council, (HCPC).  All Clinical Psychologists practising within the UK must be registered with the HCPC. In order to maintain their practising registration, all Clinical Psychologists must continue to demonstrate compliance with a range of HCPC minimum standards of conduct, performance and ethics.  
  • Some of our practitioners are also registered with the BABCP (the British Association for Behavioural Cognitive Psychotherapies) and are accredited CBT Practitioner’s.
  • Our associated practitioners are also chartered by the British Psychological Society and abide by their code of Ethics and Conduct.
  • The practitioner that you are referred to will share their professional information to you upon request.
  • We are dedicated to delivering a high quality clinical service and adhere strictly to NICE guidelines and standards set out by regulatory bodies such as the BPS, BABCP and HCPC.  Our team is supported by specialist advisors and they regularly consult with experts in the field to ensure the service they offer is outstanding.

How I Use Your Personal Information (Data Protection)

  • We will only use your personal information as set out in the Psyma Privacy Policy on our website at If you do not have access to the internet we can provide you with a printed version of our Privacy Policy.
  • We are registered as a Data Controller with the UK Information Commissioner’s Office (ICO) as required by the Data Protection (Charges and Information) Regulations 2018.
  • We are permitted to share your referral form, which contains details your contact and health details, with one of our associated practitioners due to the consents you have already provided to NHS Practitioner Health.  However, please let us know immediately if you have changed your mind about your data consents and would like us to refrain from sharing your referral form with any of our associated practitioners.
  • If you are a self-funded client, then by ticking the consent at the end of this form, you agree we can share your personal and health data with the relevant practitioner who will be providing their therapy services to you.  We transfer this information to them in accordance with our Privacy Policy.
  • You are not obliged to provide details of your GP or a contact number to us to contact in an emergency. We will not be liable for any harm or loss that may arise in not having such details disclosed.


  • Confidentiality is of the utmost importance.  Your sessions with your practitioners will not appear on your work or medical records. The practitioners will be responsible for maintaining that any information you provide remains confidential at all times. Practitioners will be registered with ICO as data controllers and any information gathered on the App and sessions will be stored in line with ICO Guidance.
  • The information discussed in consultations and appointments with you are of a confidential nature.  Our commitment to client confidentiality is not affected by who pays for the service provided by our practitioners.
  • We ensure that any confidential information you disclose to us will not be disclosed to any person except as permitted in this section.
  • We will share your referral form with the appropriate practitioner who will be treating you.  We may also disclose confidential information relating to you (i) to our advisers or other healthcare professionals who need to know such information for the purposes of carrying out our Services; (ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority; and/or (iii) if we believe that you are at risk of harming yourself or others, in which case we are entitled to report this to the relevant organisation.  Where possible any breach of confidentiality related to risk of harm will be discussed with you first.
  • We will not use your confidential information for any purpose other than to perform our obligations under these Referral Therapy Terms.
  • We will ensure that any person (including our associated practitioners) to whom we disclose your confidential information to in this section also comply with these confidentiality obligations.

Consultations and Appointments:

  • Once you have been referred to an appropriate practitioner you will either be able to make an appointment with them directly (by telephone or email) or via the Psyma App, please refer to the Psyma website for details how to do this.
  • Sessions will last for either 25 or 50 minutes.  If, for any reason, you have not entered the virtual waiting room within 15 minutes of the scheduled start time, the session will end and will be deemed as a missed session and you will remain liable for payment of the session in full, or it will be treated as one of your sessions (see Cancellations below).

Online Sessions:

  • Your sessions will be “virtual” consultations either via Zoom or via our video conferencing App.
  • Video conferencing is reliant on having appropriate WiFi connection and therefore it is important that you are in a place where there is good WiFi connection, have the latest version of operating system and be in a place where you will be able to have a confidential session without interruption from any third party.  I do not accept liability for any loss of WiFi connection that may arise during your session.
  • Wearing earphones attached to your mobile, laptop or tablet device is helpful in blocking out “feedback” noise and ensuring extra privacy.
  • When using one of our associated practitioners for online sessions your personal and special category data will be treated in accordance with their privacy policy, and may be subject to the privacy policy of the third-party supplier platform provider (such as Zoom).  You should make yourself familiar your practitioner’s (and any virtual platform provider’s) own terms and conditions and privacy policy.


  • You must provide at least 24 hours notice to cancel any appointments with your practitioner.  If any appointment is cancelled more than 24 hours prior to the session, then you will either (i) receive a refund of the full amount paid (if you are a self-funding client); or if someone else if paying for your sessions then the session will not be counted as a session.  (If less than 24 hours notice is given, then your cancelled session will be treated as one of your sessions and you will not be entitled to a refund (if you are a self-funded client).  Similarly, if you fail to show up for any scheduled session, your session will count as being one of your allocated sessions.  Sessions booked with less than 24 hours’ notice cannot be cancelled.  
  • In exceptional circumstances, your practitioner may need to cancel your appointment.  If this occurs, your session will not be counted as one of your sessions.  Please note that if you attend any session under the influence of drugs or alcohol or become abusive, insulting, disruptive or act in an unreasonable manner during the session, your practitioner will be entitled to terminate the session and the session will be treated as one of your sessions.


  • All sessions are paid for through Psyma Mental Health Technologies Limited directly you (if you are a privately referred client; or (ii) by NHS Practitioner Health if you have been referred from the NHS.
  • Psyma will invoice and collect payment directly from either (i) you directly (if you are a private client); or (ii) NHS Practitioner Health if you are a NHS referred client, unless otherwise agreed.  
  • Where you are self funding the following applies:
    1. you must pay for all Services in accordance with our current price list either before or upon completion of provision of those Services.  Payment for your sessions will either be taken in advance at the time of your booking through the App or via an invoice, in the case of self-funded sessions, payment is to be made directly to Psyma at least 48 hours prior to the session;
    2. unless you are advised otherwise, the fee for a session with a Psychologist is £55 for 25 minutes and £110 for 50 minutes and for a session with a CBT therapist is £45 for 25 minutes and £90 for 50 minutes (subject to change by notice to you).  Your first 25-minute consultation is free of charge, subject to below, as this session will solely be used for the purpose of obtaining your details in order to ascertain the level or extent of treatment that you may need.  Any time spent in excess of 25 minutes will be chargeable at the rates stated; and
    3. all prices of Services shown in the price list are exclusive of VAT (which is not chargeable unless we notify you otherwise).
  • Payment for cancelled appointments or for any failure to attend without prior notice may be the client’s own responsibility. We advise clients to check with the party referring them for therapy what the arrangements for payment are in the event of missed or late-cancelled sessions.

Limitation of Liability:

  • We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Referral Therapy Terms or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of my breach or negligence or if it is contemplated by you and us when a contract with you is created.  We will not be responsible for any loss or damage that is not foreseeable.
  • We provide all Services only for your personal and private use/purposes.  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
  • Nothing in these Referral Therapy Terms is intended to or will exclude or limit our liability for death or personal injury caused by my negligence, or for fraud or fraudulent misrepresentation.
  • Nothing in these Referral Therapy Terms is intended to or will exclude, limit, prejudice, or otherwise affect any of our duties or obligations to you, or your rights or remedies, or my liability to you, under the Consumer Rights Act 2015; the Consumer Contracts (Information and Additional Charges) Regulations 2013; the Consumer Protection Act 1987; and any other consumer protection legislation.
  • For more details of your legal rights, please refer to your local Citizens’ Advice Bureau or Trading Standards Office.
  • When providing our Services, we do not recommend or make any representation about the efficacy, appropriateness or suitability of any treatments, services or opinions. We cannot guarantee any outcome nor promise to provide a diagnosis.

Changes to these Referral Therapy Terms:

  • These terms and conditions set out our agreement and relationship with you, except for any changes that may be made from time to time whereupon you will be notified of any such change.  

Complaints and Standards:

  • We are committed to providing as helpful and compassionate a service as possible to meet the needs of all our clients.
  • We always welcome feedback from our clients and, whilst we shall use all reasonable endeavours to provide a high standard of service, care and treatment to all clients and patients, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about any of our Services, please raise the matter with Dr Saeema Ghafur, and you can contact her by emailing at
  • If you have a complaint against any practitioner, please notify us in the first instance so that we can raise this with your practitioner.  Each practitioner in any event will advise you of their regulatory body.  For your information the practitioners that are listed on the App will be regulated by one or more of the following bodies:
    • British Psychological Society (BPS)
    • Health and Care Professions Council (HCPC)
    • British Association for Behavioural and Cognitive Psychotherapies (BABCP)
    • Royal College of Psychiatrists (RC Psych)
  • If this is not possible, or should you feel you would like to take the matter further, you can contact the British Psychological Society for further advice.
  • You may wish to raise your concern directly with the Health and Care Professions Council, should you feel you have encountered an issue of fitness to practise. This can be done by following this link:

Crisis management and emergencies

  • The services provided are not designed to manage crisis situations.  It remains your responsibility at all times to seek further help from your GP or other support services in a crisis or emergency situation.
  • If you require urgent help between appointments then please contact your GP, use the NHS 111 service for advice, phone 999 or attend A&E. You can also contact the Samaritans’ anonymous helpline on 116 123.


  • We, and our associated practitioners, reserve the right, at any time, to withdraw therapy and our services to you based on clinical judgement.  
  • We, and our associated practitioners, will not undertake any procedure that is in conflict with any law in force, any voluntary or mandatory code or practice, or any similar rules, regulations or codes.
  • We are required to ensure that certain information is given or made available to you as a consumer.  This information is included in these Referral Therapy Terms or will be made available to you by your practitioner before they start any sessions with you.
  • If you have any questions regarding these Referral Therapy Terms, please do not hesitate to contact us at

Governing law and jurisdiction

  • These Referral Therapy Terms are subject to the laws of England & Wales and the jurisdiction of the English Courts.
  • As a consumer, you will benefit from any mandatory provisions of the law in your country of residency.