Terms and Conditions

Welcome to Psyma.  Psyma is a service that provides you the opportunity to book a consultation with an independent practitioner listed on our Mobile App.  There is a CV in respect of each independent practitioner which sets out their qualifications and experience.  It is important that your needs are matched with the appropriate practitioner and therefore an initial consultation will be free up to the first 25 minutes for a limited time only.

All sessions are paid for through Psyma.  Your relationship will be directly with your practitioner who will be solely responsible for the services that they provide to you.

The service provided by Psyma is not designed to manage crisis situations.  It remains your responsibility at all times to seek further help from your GP or other support services in a crisis or emergency situation.

Appointments and Reservations

Payment for your sessions will be taken at the time of your booking. Please therefore have your payment details to hand.


If any appointment is cancelled within 24 hours of your session, we will refund the full amount paid.  However, if any payment is cancelled with less than 24 hours’ notice the full fee for the session will remain payable and no refund will therefore be made.  Similarly, if you fail to show up for any scheduled sessions you will remain liable for the full fee of the session.  Sessions booked with less than 24 hours’ notice cannot be refunded if cancelled.  In exceptional circumstances a practitioner may have to cancel your appointment and if this occurs you will receive a full refund for that session.  Please note that if you attend any session under the influence of drugs or alcohol or become abusive, insulting, disruptive or act in an unreasonable manner during the session the practitioner will be entitled to terminate the session and you will remain liable for the payment of the session.

Timing of Sessions

Sessions will last for either 25 or 50 minutes.  Each practitioner will make confidential notes after your session which, if requested, they can share
with you.  If for any reason you have not entered the virtual waiting room within 25 minutes in respect of a 25 minute session or within 50 minutes in respect of a 50 minute session from the start of your scheduled appointment, the session will end and will be deemed as a missed session and you will remain liable for payment of the session.


The fee for a psychology session is £50 for 25 minutes and £100 for 50 minutes. The fee for a psychiatry session is £75 for 25 minutes and £150 for 50
minutes.  Your first 25 minute consultation with a practitioner is free of charge, subject to below, as this session will solely be used for the purpose of obtaining your details in order to ascertain the level or extent of treatment that you may need.  Any time spent in excess of 25 minutes will be chargeable at the rates stated.


The practitioners listed on Psyma’s Mobile App are all regulated by their respective regulatory bodies and their full details and qualifications are set out in their accompanying CVs that are listed on our Mobile app.   Practitioners all have to adhere to their Code of Ethics and are required to maintain in force appropriate professional liability insurance.


If you have a complaint against any practitioner please notify us in the first instance so that we can raise this with your practitioner.  Each practitioner in any event will advise you of their regulatory body.  For your information the practitioners that are listed on our mobile App will be regulated by one or more of the following bodies:

British Psychological Society(BPS)

Health and Care Professions Council (HCPC)

British Association for Behavioural and Cognitive Psychotherapies (BABCP)

Royal College of Psychiatrists (RC Psych)


Confidentiality is of the utmost importance.  Your sessions with your practitioners will not appear on your work or medical records. The practitioners
will be responsible for maintaining that any information you provide remains confidential at all times.

During the course of your sessions with your practitioner, the practitioner will obtain information including details concerning your name, date of birth, address, background history and other relevant matters to help progress matters on your behalf.  Your practitioner will be professionally obliged to secure safely all data collated during your sessions.  Where information is used for statistical purposes, no information concerning your identity will be

Practitioners will be registered with ICO and any information gathered on the Mobile App and sessions will be stored in line with ICO Guidance.  Psyma aims to collect and process minimal data which will normally be limited to your name, date of birth, GP details and brief details of the presenting problem to which your practitioner will have access.

Information gathered on the Mobile App will be kept secure. However security of information by the internet cannot be guaranteed due to security threats that may arise outside our control and you therefore acknowledge that transmission will be at your own risk.  However, we can assure you that once your information has been received we will use strict procedures and security features to try to prevent any unauthorised access.

You can request a copy of notes held by your practitioner by contacting admin on admin@psyma.co.uk .  Such requests should be specific to the exact
information required and we will endeavour to acknowledge such requests within 14 days in writing.  Your request will be passed on to your practitioner. Similarly you can request the permanent deletion on any identifiable data on the mobile App.  Again we will ask for any such request to be specific to the exact information to be required to be deleted and such request will be acknowledged within 14 days in writing.

Your sessions will be carried out through video conferencing.  Although security measures will be put in place Psyma cannot be held accountable for any inadvertent breaches in security.

Notwithstanding the paramount importance of confidentiality that your practitioner will be obliged to adhere to, there are permitted occasions when confidentiality may be broken by your practitioner:

1.           When there is a threat of physical violence or harm to yourself or other persons, or there are issues relating to child protection.

2.           Disclosure pursuant to a Court Order or by a regulatory body with requisite powers.

Personal Information and Privacy Policy

You will be required to provide information when using the Mobile App including your name, phone number, email address, brief details of the presenting problem, GP and emergency contact details and credit card details.

You are not obliged to provide details of your GP or a contact number to Psyma or the practitioner to contact in an emergency. Psyma will not be liable for any harm or loss that may arise in not having such details disclosed.

To ensure that your credit/debit or charge card is not being used without your consent, we may validate any address and other personal information supplied by you during the payment process against appropriate party databases. By accepting these terms and conditions, you consent to such checks being made.

You have the right to access and correct the personal information that you have provided and you can request a copy of your personal information by contacting us as previously stated.  Your personal information will be protected in accordance with the Data Protection Act 1998.

If you have questions or concerns about your personal information or your privacy or data processing, please contact us.

Our Mobile App

We reserve the right to modify or withdraw temporarily or permanently this mobile App or any part thereof with or without notice to you and you confirm that we should not be liable to you or any third party for any modification to or withdrawal of the mobile App.

We also reserve the right to change the conditions from time to time and your continued use of the mobile App (or any part thereof) following such change, shall be deemed to be your acceptance of such change.  It is your responsibility to check regularly to determine whether the conditions have been changed.  If you do not agree to any changes of the conditions, then you must immediately stop using the mobile App.

Video Conferencing

Your sessions will be a “virtual” consultation via our video conferencing mobile App.

Video conferencing is reliant on having appropriate WiFi connection and therefore it is important that you are in a place where there is good WiFi connection, have the latest version of operating system and be in a place where you will be able to have a confidential session without interruption from any third party. We do not accept liability for any loss of WiFi connection that may arise during your session.

Your Obligations

You must be over the age of 18 to be entitled to use our mobile App.  You agree that all information provided by you shall be true, accurate and up to
date.  Failure to do so may result in not obtaining the appropriate advice or assistance from your practitioner.

Limitation and Liability

We make no warranty that our Mobile App will meet your requirements or that your video conference session will be uninterrupted, timely or error-free. If any defects arise, these will be corrected as soon as practicable.

Your practitioner will be solely responsible for providing you with their professional opinion and advice and accordingly we disclaim any liability in relation to any advice or opinion or service provided to you by the practitioner.

We are not liable for your mobile data use.


If any part of these terms and conditions shall be deemed unlawful or void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect their validity and enforceability of any of the remaining provisions of these terms and conditions.

Entire Agreement

These terms and conditions stipulate our agreement and relationship with you except for any changes that may be made from time to time whereupon you will be notified of any such change. 

Force Majeure

We shall have no liability or be deemed to be in breach of this agreement for any delays or failures in performance which may result from the circumstances beyond our reasonable control.


We may vary or update these terms and conditions from time to time.

Law and Jurisdiction

The parties agree that the Laws of England and Wales will govern these terms and conditions.


The registered company name and address is:

Psyma Mental Health Technologies Limited
9 The Shrubberies
George Lane
London E18 1BD

Email: admin@psyma.co.uk